About – ERNL

Ralu Elena Nistor-Lustermans

About Me

Hello, I am Ralu Nistor-Lustermans, the founder of ERNL, a seasoned Internal Auditor, business coach, board member and board advisor, mom, step-mom, wife, entrepreneur, and a very curious learner.

I am passionate about challenging and changing the way organisations fulfil their vision and mission by bringing in a holistic approach which connects people, processes and technology to organisation’s vision, mission, strategy and culture. I believe that effective processes & innovative technologies are organisation’s success enablers, and people are organisation’s heart; therefore organisations need the best of both to succeed.

Born in Romania, where I spend my first years of life until graduating from University, in the last two decades I enjoyed living and working in Italy, Ireland, France, UK and now in the Netherlands, experience which shaped me as an open minded individual who embraces diversity (cultural and neurodiversity) as a source of new perspectives.

I had many great opportunities to have challenging internal audit roles which allowed me to challenge the status quo and make a real impact on organisation’s processes and culture. I believe being an internal auditor is one of the most insightful and rewarding organisational roles, with an area of impact that spams from board level to the front line and operations delivery.

While pursuing my Internal Audit career I found myself getting a deep interest in organisational cultures; in how organisations successfully transform their work culture and create inclusive environments where each employee’s uniqueness and diversity is a source of new perspectives which helps co-creating results. This drew me into business coaching, NLP, applied neuroscience, positive psychology, mental health and other fascinating fields.

ERNL was founded to join the dots, to awaken and transform organisations’ consciousness and support each employee and team be the best they can be, and move from where they are to where they want to be. I enjoy being a critical friend and a voice of reason, and working with organisations and leaders who challenge the status quo and embark on a change journey which requires new ways of thinking and behaving to achieve more effective results.

‘When employees connect with organisation’s mission and vision and the organisation’s culture enables every employee to be at their best, employees will lead the organisation to success.”(ERNL)

Some of my achievements:

Successfully set up an internal audit department and deployed an internal control culture by establishing internal audit as a trusted business partner into an organization where trust was more important than control; leading to more effective risk management.
Restructured and transformed an assurance business service line for one of the big ten accountancy firm by aligning the regional methodology to the global methodology, training staff and ensuring high client deliverables, leading to increased clients satisfaction and revenue.
Founded and chaired a Return to Work Support Network which supported managers and returnees to work (after a longer career break) to reintegrate into the work environment with confidence; an initiative which triggered changes to the HR processes and management’s behaviour, leading to a more effective and emphatical re-integration to work process.
Coached others to transition into their new role or move up the ladder in their career, re-integrate in new business and/or cultural context.

On a personal level I am a proud step-mom and mom of 3 unique and special boys. My family is my strength and together we share a passion for cheering and supporting each in being better every day, and overcoming our challenges. We love nature, traveling and getting curious about the world around us.

I love climbing a mountain to its peak, where the views are so different and where I feel I can gain new perspectives.

At times achieving our goals might seem as climbing a mountain, it required physical and psychological determination, and reframing of our own thoughts and limiting believes.

For more details about my internal audit experience please check here.

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In the Netherlands

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In the U.K.

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In France

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In Ireland

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In Italy

Vision & Mission

My Mission

My mission is to help creating nurturing, inclusive, equitable and diverse environments where every individual can reach for their own stars.

I do that by awakening individual and collective/organisational consciousness and awareness of the impact of behaviours and processes on results so that we all can choose to challenge the status quo and deliver on personal missions and a bigger purpose.

My Vision

I believe in a world in which everyone gets the chance to be at their best; where we learn to celebrate what makes us unique and to accept our diversities, as a source of co-creating new solutions to old problems.

About

Education & Courses

Academia

MSc in Corporate Governance and Business Ethics – Birkbeck University, London, UK
MSc in eGovernance and eBusiness – University of Trieste, Italy
MSc in Applied statistics – University of Bucharest, Romania
Degree in Mathematics and Informatics – University of Bucharest, Romania

Coaching Qualifications

Associate Certified Coach – ACC, ICF
Practitioner in Brain and Behaviour Change – Applied Neuroscience Programme, ITS
Certified Positive Psychology Master Coach
Certified Business Coach and Mentor (ILM level 5)
Neurological Linguistical language (NLP) Practitioner
Lumina Learning Spark and Emotions Practitioner
Mental Health First Aider
Member of the International Coaching Federation & the Association of Coaching (UK)

Internal Audit Certifications

Certified Internal Auditor (CIA)
Certified Information Systems Auditor (CISA)
Member of Institute of Internal Auditors (IIA) Global and IIA UK
Member of Information Systems Audit and Control Association (ISACA)

Current Voluntary Roles

Trustee and Member of the Audit Committee

As a Trustee and member of the Audit and Risk Committee my main responsibilities are to ensure that the charity delivers on its strategy and its purpose while managing its risks and having a good governance in place, so that informed decisions are made at the right level.

Vice Chair of the MR PO

Vice chair of the MP PO (parent and staff committee) for the International Primary School in Eindhoven. As a member of the MP PO my role is to ensure that parents’, staff’s and students’ voices and perspectives are considered when the school leadership makes decisions.